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The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. [1] The term has more specific meaning in different industries. Types
Hotels operate 24 hours a day, as such they typically continue to provide front desk services around the clock. The night auditor carries out the duties of the front desk agent (such as check ins, check outs, room changes, dealing with emergency situations, reservation and customer complaint handling) as well as performing wake up calls and providing concierge services and other duties carried ...
The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...
Importance of office management is that it helps in planning the change and introducing it at the right time and in the right manner. Due to change in technology methods, work procedures etc. have to be changed for efficiency and economy. People resist change due to lack of understanding the reasons for change and lack of training in new methods.
The operations manual is intended to remind employees of how to do their job. The manual is either a book or folder of printed documents containing the standard operating procedures, a description of the organisational hierarchy, contact details for key personnel and emergency procedures.
Office administration (shortened as Office AD and abbreviated as OA) is a set of day-to-day activities or tasks that are related to the maintenance of an office building, financial planning, record keeping and billing, personal development, physical distribution and logistics, within an organization.
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Standardize Procedures. Variable performance in service delivery is largely attributable to inseparability and human factors. Even in the back office, lack of standardisation can indirectly influence the customer process. In many organisations employees chose their own systems for storing files.