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American Airlines is testing a new tool to stop passengers from boarding flights ahead of their assigned group. American Airlines' message to boarding group cheats: Wait your turn. Skip to main ...
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In an apparent effort to reduce the headaches caused by airport line cutting, American has rolled out boarding technology that alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned group. This new software won't accept a boarding pass before the group it's assigned to is called, so customers who ...
American Airlines is testing a new system that will call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their boarding group.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to ...