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Southwest said it was resuming normal operations on Dec. 30 after canceling more than 15,000 flights in just over a week. But the airline continued to cancel hundreds of flights into the new year.
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
Airline travelers are only owed refunds, hotel and meal vouchers in certain cancellation circumstances.
No-shows occur when the Travel Agent fails to cancel a booking that is not required by the customer which leads to inventory spoilage. If the reservation is not cancelled it may result in a No-show rebooking/refund restrictions may apply for no-show after ticketing. Un-ticketed segments which result in No-Show shall be liable to penalty fees. [5]
Some of the causes of flight delays or cancellation include: Airline glitches. The top cause of flight delays, according to a USA Today analysis. [7] Congestion in air traffic [7] Earthquakes and tsunamis (e.g., in the event of 2004 Indian Ocean earthquake and tsunami, 2010 Chile earthquake, and the 2011 Tōhoku earthquake and tsunami) Fueling [8]
Hundreds of flights have already been canceled. Here's what airlines are offering travelers impacted by Hurricane Helene.
For a ticket that contains multiple flights operated by different airlines, one flight may not require reconfirmation, yet others may do. Each airline and each flight have different rules. Delta Air Lines : As of 2021 [update] , "reconfirmation" is mentioned in their Contracts of carriage.
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