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organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA. The purpose of the OLA is to help ensure that the underpinning activities that are performed by several support team components are aligned to provide the intended SLA. If the underpinning OLA is not in place, it is often ...
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
Besides differences in the schema, there are several other differences between the earlier Office XML schema formats and Office Open XML. Whereas the data in Office Open XML documents is stored in multiple parts and compressed in a ZIP file conforming to the Open Packaging Conventions, Microsoft Office XML formats are stored as plain single monolithic XML files (making them quite large ...
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
A basic package contains an XML file called [Content_Types].xml at the root, along with three directories: _rels, docProps, and a directory specific for the document type (for example, in a .docx word processing package, there would be a word directory). The word directory contains the document.xml file which is the core content of the document.