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2. Hardware overlay - Wikipedia

   en.wikipedia.org/wiki/Hardware_overlay

   In computing, hardware overlay, a type of video overlay, provides a method of rendering an image to a display screen with a dedicated memory buffer inside computer video hardware. The technique aims to improve the display of a fast-moving video image — such as a computer game , a DVD , or the signal from a TV card .

3. Blue screen of death - Wikipedia

   en.wikipedia.org/wiki/Blue_screen_of_death

   Under Windows NT, the second and third sections of the screen may contain information on all loaded drivers and a stack dump, respectively. The driver information is in three columns; the first lists the base address of the driver, the second lists the driver's creation date (as a Unix timestamp), and the third lists the name of the driver. [30]

4. Device driver - Wikipedia

   en.wikipedia.org/wiki/Device_driver

   A driver communicates with the device through the computer bus or communications subsystem to which the hardware connects. When a calling program invokes a routine in the driver, the driver issues commands to the device (drives it). Once the device sends data back to the driver, the driver may invoke routines in the original calling program.

5. Troubleshooting - Wikipedia

   en.wikipedia.org/wiki/Troubleshooting

   Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.

6. AOL Mail

   mail.aol.com

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

7. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   This is a key element in meeting both the customer and business needs as it allows the technician to prioritize the troubleshooting process and properly manage their time. [6] If a problem is new and/or personnel from this group cannot determine a solution, they are responsible for elevating this issue to the Tier III technical support group.