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Ongoing customer service issues at the Social Security Administration have finally gotten bad enough that U.S. lawmakers decided to do something about it -- but it might be a while before you see ...
Improved data and customer service could help the SSA avoid the kinds of issues that caused it to distribute tens of billions of dollars in overpayments to beneficiaries that the agency is now ...
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From a strict PR standpoint, this has been a bad week for the Social Security Administration. On April 10, an official at the nation's biggest federal employee union said during a panel discussion...