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  2. Troubleshooting AOL Desktop Gold

    help.aol.com/articles/aol-desktop-troubleshooting

    1. Click the Edit menu at the top | Select Footprints to Clear. 2. Check the box next to Browser Cache. This option will clear the temporary browser files which can cause crashes. To revert this option, click the Edit menu at the top | Select Footprints to Clear and then uncheck the Browser cache box.

  3. Restore a missing AOL Desktop Gold icon or shortcut

    help.aol.com/articles/restore-my-missing-aol...

    View my plan Restore a missing AOL Desktop Gold icon or shortcut There's no reason to waste time looking through your Start menu to launch Desktop Gold when you can have the shortcut ready and waiting for you right on your desktop.

  4. Fix problems with the AOL app on Android

    help.aol.com/articles/aol-app-troubleshooting

    Verified for version 4.4 and later. 1. Open the Settings app. 2. Tap Apps. 3. Tap AOL. 4. Tap Force Stop. 5. If prompted, tap Force Stop again to confirm. 6. Relaunch the app and attempt to reproduce the issue.

  5. Restore your browser to default settings - AOL Help

    help.aol.com/articles/reset-web-settings

    While Internet Explorer may still work with some AOL products, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience.

  6. Update AOL Mail settings

    help.aol.com/articles/aol-mail-mail-settings

    1. Click the Block Senders tab. 2. In the box under "Block mail from addresses I specify," enter the email address you want blocked. 3. Click the + icon 4. Alternatively, to remove the address, click the X icon next to the address you want removed.

  7. Turn pop-ups off or on in your browser - AOL Help

    help.aol.com/articles/disable-or-enable-pop-ups...

    If you click on links in a legitimate email and get a notice that link can't be opened, you will need to either temporarily turn off your pop-up blocker, or add AOL Mail to the list of sites you allow pop-ups from. • Manage pop-ups in Edge • Manage pop-ups in Safari • Manage pop-ups in Firefox • Manage pop-ups in Chrome

  8. Fix problems sending AOL Mail

    help.aol.com/articles/aol-mail-troubleshooting

    If you have any combination of "AOL" in your display name, the message won't go through. It is especially important to check your Mail settings for this if your account has been recently compromised, as hackers will often change your name to make it harder for you to use your account normally even after it's secured.

  9. AOL Favorites FAQs - AOL Help

    help.aol.com/articles/aol-favorites-faqs

    Note: You can also click on the plus icon (+) which will appear when you hover on a folder. If you do this, click on the Add a Folder option in the pop-up window. Note: You can choose to add another Folder from this window, or simply close it. Access your AOL Favorites page. On the left, under My Faves, click the plus icon (+) next to the ...