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Performance indicators differ from business drivers and aims (or goals). A school might consider the failure rate of its students as a key performance indicator which might help the school understand its position in the educational community, whereas a business might consider the percentage of income from returning customers as a potential KPI.
Overall labor effectiveness (OLE) is a key performance indicator (KPI) that measures the utilization, performance, and quality of the workforce and its impact on productivity. Similar to overall equipment effectiveness (OEE), OLE measures availability, performance, and quality.
A performance indicator or key performance indicator (KPI) is a type of performance measurement. [21] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [22]
Whyte, J Gann, D and Salter, A (2004) 'Building indicators of design quality', in Designing Better Buildings: quality and value in the built environment edited by Macmillan, S. London: Spon Press ISBN 0-415-31525-5; Prasad, S. (2004), Clarifying intentions: the design quality indicator: Building Research and Information, London: Spon Press.
The balanced scorecard has more recently become a key component of structured approaches to corporate strategic management. [ 6 ] Two of the ideas that underpin modern balanced scorecard designs concern making it easier to select which data to observe, and ensuring that the choice of data is consistent with the ability of the observer to intervene.
Measures – also called metric or key performance indicators (KPIs) Spotlight indicators – red, yellow, or green symbols that provide an at-a-glance view of a measure's performance. Each of these sections ensures that a Balanced Scorecard is essentially connected to the businesses critical strategic needs.