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Immigration, Refugees and Citizenship Canada (IRCC; French: Immigration, Réfugiés et Citoyenneté Canada) [NB 1] is the department of the Government of Canada with responsibility for matters dealing with immigration to Canada, refugees, and Canadian citizenship. The department was established in 1994 following a reorganization.
Elections Canada traced the origin of the automated calls to a disposable cellphone registered to a fictional name "Pierre Poutine" at a phony address from 450 area code of Joliette, Quebec, and issued a subpoena to the cellphone provider that produced a list of outgoing calls from the same number. One of the calls was to the toll-free number ...
Automatic number identification (ANI) [1] [2] is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the American Telephone and Telegraph Company (AT&T) for long distance service in the Bell System ...
An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
A virtual number is a telephone number that is not directly associated with a telephone line. It is used to forward incoming calls to one or more pre-set telephone numbers chosen by the client. Virtual numbers are often used for privacy reasons, as they allow users to keep their personal phone numbers private while still receiving calls.
Surveys show IVR is generally unpopular with customers. It is difficult to use and unresponsive to the caller. Many customers object to talking to an automated system. There is a perception that IVR is adopted because it allows companies to save money and allow the hiring of fewer employees to answer the phone. [27]
Computer-assisted telephone interviewing (CATI) is a telephone surveying technique in which the interviewer follows a script provided by a software application. It is a structured system of microdata collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data. [1]