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The ServiceNow platform resides on what is known as the CMDB, Configuration management database. The CMDB holds all enterprise data, including master, transactional, and configuration data. In practical terms, any assets that are part of a business, from data centers, employees, to employee laptops, are known as 'CI Items' in the CMDB.
A de facto standard for identifying the originating protocol of an HTTP request, since a reverse proxy (or a load balancer) may communicate with a web server using HTTP even if the request to the reverse proxy is HTTPS. An alternative form of the header (X-ProxyUser-Ip) is used by Google clients talking to Google servers.
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The Framework provides a uniform architecture for defining data messages either as request/response pairs or as publish/subscribe services. The payload content model is separated from the messaging aspects so that the same payload content can be used in both request and subscription services and the same common messaging components can be used ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
Incident Command structure is organized in such a way as to expand and contract as needed by the incident scope, resources and hazards. Command is established in a top-down fashion, with the most important and authoritative positions established first. For example, Incident Command is established by the first arriving unit.
In computing, POST is a request method supported by HTTP used by the World Wide Web. By design, the POST request method requests that a web server accepts the data enclosed in the body of the request message, most likely for storing it. [1] It is often used when uploading a file or when submitting a completed web form.
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.