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  2. Zero Defects - Wikipedia

    en.wikipedia.org/wiki/Zero_Defects

    The quality improvement program incorporated ideas developed or popularized by others (for example, cost of quality (step 4), employee education (step 8), and quality councils (step 13)) with the core motivation techniques of booklets, films, posters, speeches, and the "ZD Day" centerpiece.

  3. Illinois Department of Transportation - Wikipedia

    en.wikipedia.org/wiki/Illinois_Department_of...

    The Illinois Department of Transportation was created by the 77th Illinois General Assembly in January 1972. The department absorbed the functions of the former Department of Public Works and Buildings, acquired some planning and safety inspection functions of other state agencies, and received responsibility for state assistance to local mass transportation agencies such as the Chicago-area ...

  4. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."

  5. Quality control - Wikipedia

    en.wikipedia.org/wiki/Quality_control

    Quality inspector in a Volkseigener Betrieb sewing machine parts factory in Dresden, East Germany, 1977. Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". [1]

  6. Quality circle - Wikipedia

    en.wikipedia.org/wiki/Quality_circle

    Handbook of Quality Circle: Quality circle is a people-development concept based on the premise that an employee doing a certain task is the most informed person in that topic and, as a result, is in a better position to identify, analyse, and handle work-related challenges through their innovative and unique ideas. It is, in fact, a practical ...

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