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Be aware, if the picture was sent in an unsupported file format, such as TIFF, you may not be able to view it. Ask the sender to resend the picture using JPG or GIF file format. Check the attachments. The image sent may have been sent as an attachment rather than an embedded image.
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Microsoft OneDrive is a file-hosting service operated by Microsoft. First released as SkyDrive in August 2007, it allows registered users to store, share, back-up and synchronize their files. OneDrive also works as the storage backend of the web version of Microsoft 365.
This is because OneDrive Files On-Demand feature uses NTFS reparse points to link files and folders that are stored in OneDrive to the local filesystem, making the file or folder unusable with any previous version of Windows, with any other NTFS file system driver, or any file system and backup utilities not updated to support it.
The most common data recovery scenarios involve an operating system failure, malfunction of a storage device, logical failure of storage devices, accidental damage or deletion, etc. (typically, on a single-drive, single-partition, single-OS system), in which case the ultimate goal is simply to copy all important files from the damaged media to another new drive.
Download all attachments in a single zip file, or download individual attachments. While this is often a seamless process, you should also be aware of how to troubleshoot common errors. Emails with attachments can be identified with Attachment icon in the message preview from the inbox.