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In November 2014, [24]7.ai acquired IntelliResponse, a provider of digital self-service technology, including virtual agent solutions. [12] In August 2015, [24]7.ai acquired Campanja, a Search Engine bidding platform with offices in Stockholm, London, Palo Alto, Chicago and New York, adding real-time marketing capability to the [24]7.ai offering.
That year, the company launched EPAM Continuum, its service for business, experience and technology consulting. The company also launched EPAM SolutionsHub, a catalogue of its software products, accelerators and open source platforms. As part of its SolutionsHub launch, EPAM also released the Open Source Contributor Index (OSCI), a tool that ...
Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, knowledge bases, ticketing portals, FAQs, and more. [20]
These publications appeal to a broad audience and usually include content about computer hardware and software and technology news. These magazines could also be called technology magazines because of the large amount of content about non-computer consumer electronics, such as digital audio player and mobile phones.
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related to: technology and learning magazine customer service portal software