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The New Public Service (NPS) is a newly developed theory for 21st-century citizen-focused public administration. [21] This work directly challenges the clientelism and rationalist paradigm of the New Public Management.
The new public administration (NPA) is a perspective in public administration that emerged in the late 20th century, focusing on more collaborative and citizen-centric approach. It emphasizes responsiveness to public needs, community involvement, and the integration of management and social science principles in public sector decision-making.
Tbilisi Public Service Hall Building, Tbilisi, Georgia A public service or service of general (economic) interest is any service intended to address specific needs pertaining to the aggregate members of a community, [1] [2] whether provided directly by a public sector agency, via public financing available to private businesses or voluntary organisations, or provided by private businesses ...
Experiments on co-production on public services have been launched in many countries, from Denmark to Malaysia, the UK and the US. [8]The term 'co-production' was originally coined in the late 1970s by Elinor Ostrom and colleagues at Indiana University to explain why neighbourhood crime rates went up in Chicago when the city's police officers retreated from the street into cars.
Deconcentration, the weakest form of decentralization, shifts responsibility for decision-making, finance and implementation of certain public functions [76] from officials of central governments to those in existing districts or, if necessary, new ones under direct control of the central government.
The Essential Air Service (EAS) is a U.S. government public service obligation style program enacted to guarantee that small communities in the United States, which, prior to deregulation, were served by certificated airlines, maintained commercial service. Its aim is to maintain a minimal level of scheduled air service to these communities ...
One-stop shops are an element of New Public Management with a focus on improving the delivery of government services to citizens. [3] Drawing on observed successes in the private sector's model for delivering consumer-centric service to enhance customer satisfaction, government entities employ this model of one-stop shop to help give citizens the feeling that they are able to easily access ...
A civil service official, also known as a public servant or public employee, is a person employed in the public sector by a government department or agency for public sector undertakings. Civil servants work for central and local governments, and answer to the government, not a political party.