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  2. Centralized Public Grievance Redress and Monitoring System

    en.wikipedia.org/wiki/Centralized_Public...

    Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...

  3. Grievance redressal - Wikipedia

    en.wikipedia.org/wiki/Grievance_Redressal

    Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

  4. Citizen's Charter and Grievance Redressal Bill, 2011 - Wikipedia

    en.wikipedia.org/wiki/Citizen's_Charter_and...

    The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for Grievance Redressal.The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his ...

  5. Ministry of Personnel, Public Grievances and Pensions

    en.wikipedia.org/wiki/Ministry_of_Personnel...

    The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through the promotion of: Improvements in Government structures and processes; Citizen-friendly initiatives including redressal of public grievances; Documentation, incubation and dissemination of best practices

  6. List of agencies of the government of India - Wikipedia

    en.wikipedia.org/wiki/List_of_agencies_of_the...

    The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through the promotion of: Improvements in Government structures and processes; Citizen-friendly initiatives including redressal of public grievances; Documentation, incubation and dissemination of best practices

  7. Civic technology - Wikipedia

    en.wikipedia.org/wiki/Civic_technology

    The Pakistan Citizen's Portal (PCP) is a mobile application launched by the Government of Pakistan to facilitate citizen feedback and resolve public grievances. [50] It features a grievance redressal system that allows citizens to lodge complaints regarding various government services and a performance monitoring system to track and monitor the ...

  8. Right to petition - Wikipedia

    en.wikipedia.org/wiki/Right_to_petition

    The right to petition government for redress of grievances is the right to make a complaint to, or seek the assistance of, one's government, without fear of punishment or reprisals. The right can be traced back to the Bill of Rights 1689 , the Petition of Right (1628) , and Magna Carta (1215) .

  9. Centrally Sponsored Scheme - Wikipedia

    en.wikipedia.org/wiki/Centrally_Sponsored_Scheme

    If any Indian lodge a grievance to the concerned Ministry or department of Govt. of India through Centralised Public Grievance Redress and Monitoring System (CPGRAMS), the related Ministry or department by saying "the subject do not fall under the purview of this Ministry", closed the case by forwarding it to the concerned state govt.