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Southwest Airlines has been sued by a passenger who said it failed to provide refunds to passengers left stranded when an operational meltdown led the carrier to cancel more than 15,000 flights ...
The government also charged Southwest did not provide refunds quickly enough. People whose refund requests to a special Southwest website contained errors were not told to fix the mistakes, they ...
The government indicated in January that it was investigating Southwest over the service collapse, which stranded more than 2 million travelers and cost the airline at least $1.1 billion in lost ...
The Transportation Department fined Southwest Airlines $140 million for major flight disruptions during the 2022 holiday season and resulted in almost 17,000 significantly delayed or canceled ...
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
When Southwest cancels a flight, customers are entitled to ticket, bag fee, and extras refunds, including for nonrefundable fares. When customers cancel, the tickets may or may not be refundable ...
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Those affected during the holidays can re-book their flight up to 30 days after the original reservation or get a refund at no extra charge.