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The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the United States Department of Health and Human Services (HHS) that administers the Medicare program and works in partnership with state governments to administer Medicaid, the Children's Health Insurance Program (CHIP), and health insurance portability standards.
Florida's Medicaid call center is experiencing long wait times and high rates of disconnection that could be preventing families from renewing or accessing healthcare coverage, according to a ...
The state contracted about 50 workers from national agencies to supplement the call center’s staff and created a separate queue on its help line for people applying for food or temporary cash ...
In 2017, Great Call had around 800,000 subscribers in the United States for its mobile services. It generated roughly $250 million in annual revenue, and employed around 1,000 workers, with around 700 of those worker in call centers in Nevada. [9] On June 7, 2017, GreatCall announced that it was being acquired by the private equity firm GTCR. [10]
Carenet began in 1988 as a patient-management operation within the Christus Santa Rosa Health System in San Antonio, Texas.In 2004, an investor group purchased Carenet from Christus and transitioned the company into a nationwide business processing outsourcer offering medical contact center services that support member and patient programs for healthcare organizations including health plans ...
In addition to increasing call-center wait times, the state’s processing time for Medicaid applications has been rising, exceeding the federal limit in December.
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