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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
The 911 Call Center, SWAT, Homeland Security and Special Events are managed in this subdivision [29] The City of Columbus announced that in 2021 the Communications Bureau would be transferred to the Public Safety Department. It will be led by a civilian supervisor and will provided services to the Fire and Police Divisions.
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CFP/Getty . Will Howard #18 of the Ohio State Buckeyes celebrates with family and fans after the game against the Oregon Ducks at Rose Bowl Stadium on January 1, 2025 in Pasadena, California.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)