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In order to protect the privacy and security of the deceased user's account, any decision regarding a request will be made only after a careful review. Note: This help page applies to U.S. accounts only. Requests submitted for non-U.S. accounts will not be accepted and will not receive a response. Requesting to close an AOL account
• You can only close your account if it has no remaining balance and it's been 90 days since you canceled your active subscriptions and paid plans. Visit your MyAccount page to cancel paid services and pay account balances .
Things to know when you change your AOL account to the free AOL plan: If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you'll continue to have access to the service until the end of your current billing cycle. If you have any active premium subscriptions, those will continue to be billed separately.
For both memorializing or removing a deceased users account, a verified user needs to submit a tangible document that shows proof of death of the user. [39] However, to fully remove an account, the user must be a close or direct family member to the deceased person, and show proof of credibility as well. [39]
That means, for example, a widow can read her deceased husband's emails but can't send emails from that account. And a person can access music or video downloads, but not copy the files if doing ...
Send an email to Support@tumblr.com requesting to remove the account of the deceased person with their Tumblr username, proof of their death, and proof of your relationship to the deceased.
In the case of a joint account, you or the joint account holder, will simply need to remove the deceased’s name from the account. For all other cases, you will need to cancel the account.
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account. Get the steps for common third-party email applications. Account Management · Dec 9, 2024