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ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy , ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index . [ 2 ]
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
2014 - 4.5 released, including integration with Puppet & Chef, ServiceNow 2015 - 5.0 released with support for Kubernetes container orchestrator and Razor bare metal provisioning 2016 - 6.0 released, with support for Azure ARM, Ansible , Oracle Public Cloud
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This function performs automated legwork, relieving the executing instance of operations that require no decision-making. Assistant system (expert) This feature extends the previous features to a process adjustment instance and for proposals for further actions. The basics involve methods of artificial intelligence.
An out-of-the-box feature or functionality (also called OOTB or off the shelf), particularly in software, is a native feature or built-in functionality of a product that comes directly from the vendor and works immediately when the product is placed in service.
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