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ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy , ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index . [ 2 ]
He cited "the company’s strength in cloud computing and enterprise software, and the challenge of building an already vibrant company further" as reasons for him to join ServiceNow as CEO. [ 20 ] In 2021, McDermott was the 3rd highest paid CEO of all S&P 500 CEOs, receiving over $162 million in equity and $3.5 million in cash and other forms ...
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.
2014 - 4.5 released, including integration with Puppet & Chef, ServiceNow 2015 - 5.0 released with support for Kubernetes container orchestrator and Razor bare metal provisioning 2016 - 6.0 released, with support for Azure ARM, Ansible , Oracle Public Cloud
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
This function performs automated legwork, relieving the executing instance of operations that require no decision-making. Assistant system (expert) This feature extends the previous features to a process adjustment instance and for proposals for further actions. The basics involve methods of artificial intelligence.
In 2004, his then net worth of $35 million was lost due to an accounting fraud at his previous company, Peregrine Systems, of which he was the CTO. [2]Luddy founded ServiceNow two weeks before his 50th birthday, "I couldn't wait, because there was something psychologically that said I couldn't start a company at 50."
A service catalog (or catalogue), is an organized and curated collection of business and information technology services within an enterprise.. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service.