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In 2001, BT Group launched its Answer 1571 service as a free service, available at no extra cost to its existing telephone line customers. In 2007 a charge of £1 was introduced for any month in which two chargeable calls are not made on the line (this might apply, for instance, to people who have Carrier preselect with another telephone ...
The BT Ultra Smart Hub appeared visually similar to the Smart Hub, but featured a G.fast capable modem and included a BS6312 socket which subscribers to BT Digital Voice can use to attach an analogue telephone. Digital Voice launched in January 2020 as the replacement for analogue voice service, which planned to be turned off by 2025.
A carrier receives calls in country A, turns them into IP packets using an IP gateway device and sends them over an IP connection (public or dedicated) to another carrier or ISP in country B, which re-assembles the voice call and sends it out from a PBX. The cost is composed of the cost to convert the call, IP connectivity, convert the call back.
In the early 2020s, BT commenced rationalisation of its SystemX estate to save power, cost, floorspace and improve reliability – the ageing Mk1 switches were becoming a maintenance headache. Reduced traffic volumes and reduced numbers of subscribers mean the System X estate has significant opportunity for downsizing.
Since 2020, BT Consumer has begun preparing for the 2025 switch off of the public switched telephone network (PSTN) by introducing their Digital Voice service, which allows calls to be made and received through a Smart Hub 2. [13] In March 2015, BT launched its mobile virtual network operator (MVNO) product, BT Mobile, in the United Kingdom. [14]
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