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A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. [1] These efforts can seek " incremental " improvement over time or "breakthrough" improvement all at once. [ 2 ]
ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
ISO/IEC 20000 is the international standard that allows companies to demonstrate their excellence in IT management through the certification of their IT service management system. TIPA for ITIL can help organizations get prepared for ISO/IEC 20000 certification as TIPA for ITIL covers a large part of the process used in ISO/IEC 20000, but ...
Operational method ITIL is defined among others by publication Continual service improvement. V-Model – model, which defines the software development lifecycle and test process.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Amongst these, within the Service Value Management knowledge domain, are a number of Lean relevant skills, including Lean Thinking and Value Mapping. The USMBOK also provides detailed information on how problem management and lean thinking are combined with outside-in (customer centric) thinking, in the design of a continuous improvement program.