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  2. Order guide form - Product Documentation: Vancouver - Now ... -...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1470052

    Order guide form - Product Documentation: Vancouver - Now Support Portal.

  3. Order guide included items not showing up on "Choose ... -...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728465

    Order guide included items not showing up on "Choose options" after using the new Order Guide Widget in the Service Portal Release Kingston and onwards Cause This issue can be seen if a checkbox field.

  4. What is the purpose of "Options" on Choose Options screen in...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723017

    The new SC Order Guide widget (widget-sc-order-guide-v2) introduced in Kingston has a Choose Options section similar to platform view.

  5. Two-step checkout in order guide - Support and Troubleshooting

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551691

    Two-step checkout in order guide. Overview. By default, order guides present the customer with a three-step ordering process: Describe Needs: Enter information as prompted. Order guide rules evaluate this information to determine which catalog items to order.

  6. Submitting Record Producer via Order Guide - Support and ... -...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0753157

    Submitting Record Producer through Order Guide Subject When Record Producers are submitted via an Order Guide, Records will be created directly in the target table.

  7. Request an order guide from Service Portal - Product...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1254388

    Request an order guide from Service Portal - Product Documentation: Utah - Now Support Portal.

  8. Retrieving order guide information for an ordered item -...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0622885

    Retrieving order guide information for an ordered item | Best Practice Background For releases prior to Helsinki, there is no way to determine on a base system whether a requested item was ordered via.

  9. Auto expand Order Guide's Include Items in Service Portal -...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168

    Auto expand Order Guide's Include Items in Service Portal - Support and Troubleshooting > Knowledge Base > Login here. Sign in for more! There's more content available only to authenticated users ...

  10. ATF : Submit an Order Guide (SP) step fails if the order ... -...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953437

    Submit an Order Guide (SP) step fails if the order guide only consists of Record Producers. The issue happens when no REQ or RITM record is created by the order guide. If We have an order guide that comprises.

  11. Quantity in order guide is not working as per the rule ... -...

    support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0951650

    There is a Rule Base conditions in an order guide where based on the rule base different catalog items are added as per the quantity mentioned in the rule base. 1.Create a order guide with a variable as select box type. 2.Now enter the choices for the variable as 1,2,3,4,5.