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Call tracking software records information about incoming telephone calls, and in some regions even the conversation.Call tracking is a technology which can enable the pay per call, pay per minute or pay per lead business model, allowing the tracking of phone calls to be associated with performance-based advertising such as Google AdWords, SEO Services, Display and Electronic Direct Marketing ...
Cellphone surveillance. Diagram showing the operation of a StingRay device for cellphone surveillance. Cellphone surveillance (also known as cellphone spying) may involve tracking, bugging, monitoring, eavesdropping, and recording conversations and text messages on mobile phones. [1] It also encompasses the monitoring of people's movements ...
Keystroke logging. Keystroke logging, often referred to as keylogging or keyboard capturing, is the action of recording (logging) the keys struck on a keyboard, [1][2] typically covertly, so that a person using the keyboard is unaware that their actions are being monitored. Data can then be retrieved by the person operating the logging program.
A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transactions (e.g., text message) that passes through that facility or device. The record contains various attributes of the call, such as time, duration ...
A phone log is metadata collected from telephone or mobile phones for the purpose of surveillance or espionage. This metadata may include: length of calls, phone numbers of both parties, phone-specific identification information, GPS location, call proximity, and/or computer converted voice-to-text transcripts of the phone call conversation. [1 ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...