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  2. Concierge - Wikipedia

    en.wikipedia.org/wiki/Concierge

    A hotel concierge is mainly employed in the luxury hotel industry and is often located near the reception desk with their own counter. While the receptionist deals with check-in, check-out and other hotel-related matters in the narrower sense, the concierge is available to guests as a contact person for other inquiries, such as advice and ...

  3. What it's Like to Be a Hotel Concierge - AOL

    www.aol.com/news/2010-09-17-hotel-concierge.html

    For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area's best restaurants are all in a day's work. Just ask ...

  4. Night auditor - Wikipedia

    en.wikipedia.org/wiki/Night_auditor

    Hotels operate 24 hours a day, as such they typically continue to provide front desk services around the clock. The night auditor carries out the duties of the front desk agent (such as check ins, check outs, room changes, dealing with emergency situations, reservation and customer complaint handling) as well as performing wake up calls and providing concierge services and other duties carried ...

  5. Maître d'hôtel - Wikipedia

    en.wikipedia.org/wiki/Maître_d'hôtel

    In large organizations, such as certain hotels, or cruise ships with multiple restaurants, the maître d'hôtel is often responsible for the overall dining experience, including room service and buffet services, while head waiters or supervisors are responsible for the specific restaurant or dining room they work in. Food writer Leah Zeldes ...

  6. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    White House receptionist William Simmons at his desk in 1946, conversing with a visitor. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting ...

  7. Bellhop - Wikipedia

    en.wikipedia.org/wiki/Bellhop

    A bellhop (North America), or hotel porter (international), is a hotel employee who helps patrons with their luggage while checking in or out. Bellhops often wear a uniform (see bell-boy hat), like certain other page boys or doormen. This occupation is also known as a bellman and bellboy (pronunciation ⓘ) in North America.

  8. Doorman (profession) - Wikipedia

    en.wikipedia.org/wiki/Doorman_(profession)

    Hotel doormen in London. A doorman (or doorwoman/doorperson), also called a porter in British English, [1] is a person hired to provide courtesy and security services at a residential building or hotel. They are common in urban luxury highrises.

  9. Hotel manager - Wikipedia

    en.wikipedia.org/wiki/Hotel_manager

    A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...