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Geek Squad, Inc. is a subsidiary of American and Canadian multinational consumer electronics corporation Best Buy, headquartered in Richfield, Minnesota.The subsidiary was originally an independent company founded by "Chief Inspector" Robert Stephens on June 16, 1994, and offers various computer-related services and accessories for residential and commercial clients.
Under the Geek Squad brand, Best Buy offers computer repair, warranty service, and accidental service plans. [3] Best Buy provides an online community forum for members, where consumers can discuss product experiences, ask questions, and get answers from other members or retail product experts. [84]
Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The Richfield ...
And if you buy a TV, it will have picture and sound and it won’t cut out 10 times in a four-minute period. Those are defects, and if an item is defective, the store should replace it ...
Whether an extended service plan is worth the extra cost depends on the item and the perceived value by the consumer. Basic service plans on desktop computers, for example, typically come close to the actual average repair cost of a system, with the retailer using the service plan as a way to keep the customer from going to a competing service center.
The extended warranty may be offered by the warranty administrator, the retailer or the manufacturer. Extended warranties cost extra and for a percentage of the item's retail price. Some extended warranties that are purchased for multiple years state in writing that during the first year, the consumer must still deal with the manufacturer in ...