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  2. Crucial Conversations: Tools for Talking When Stakes Are High

    en.wikipedia.org/wiki/Crucial_Conversations:...

    A business self-help book written by the four co-founders of VitalSmarts, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, the book has sold more than 2 million copies and has been translated into 28 languages. [3] Crucial Conversations was ranked by Business Insider as one of the most popular business books of 2013. [4]

  3. Conversation - Wikipedia

    en.wikipedia.org/wiki/Conversation

    The book deals with conversation both for its own sake, and for political, sales, or religious ends. Milton portrays conversation as an art or creation that people can play with and give life to. Kerry Patterson, Joseph Grenny, Al Switzler, and Ron McMillan have written two New York Times bestselling books on conversation.

  4. Fierce Conversations - Wikipedia

    en.wikipedia.org/wiki/Fierce_Conversations

    The introduction states that Fierce Conversations is a "guide to tackling your toughest challenges and enriching relationships with everyone important to your success and happiness through principles, tools, and assignments designed to direct you through your first fierce conversations with yourself on to the most challenging and important conversations facing you."

  5. A Complete Collection of Genteel and Ingenious Conversation

    en.wikipedia.org/wiki/A_Complete_Collection_of...

    A Complete Collection of genteel and ingenious Conversation, according to the most polite mode and method now used at Court, and in the best Companies of England, commonly known as A Complete Collection of Genteel and Ingenious Conversation, or more simply as Polite Conversation, is a book by Jonathan Swift offering an ironic and satirical commentary on the perceived banality of conversation ...

  6. Rules of Civility and Decent Behaviour In Company and ...

    en.wikipedia.org/wiki/Rules_of_Civility_and...

    Rules of Civility & Decent Behaviour In Company and Conversation [1] is the name of a list best known as a school writing exercise of George Washington, who became the first president of the United States of America.

  7. Reflective listening - Wikipedia

    en.wikipedia.org/wiki/Reflective_listening

    Reflective listening arose from Carl Rogers's school of client-centered therapy in counseling theory. [1]It is a practice of expressing genuine understanding in response to a speaker as opposed to word-for-word regurgitation. [1]