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View my plan If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access.
Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address. To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
When you log into your bank, credit card, or other online account (Amazon, your health insurance website, etc.), you might receive a text message or email containing a verification code.
Important - You may not see this option as it yet available for all accounts. 1. Sign in to your Account Security page. 2. Next to "2-Step Verification," click Turn on 2SV. 3. Click Get started. 4. Select Authenticator app for your 2-step verification method.-To see this option, you'll need to have at least 2 recovery methods on your account . 5.
Check your other folders. The first thing place to check if you're missing mail is to check your other folders. If you find missing messages in these folders it's likely they were either mistakenly marked as spam or filtered. Should this happen, check your filters and spam settings to make sure they're what you expect them to be.
• Your Address Book contacts have been erased or there are new contacts you didn't add. Review your AOL Mail settings. Hackers may change the settings in your AOL Mail account to disrupt your inbox or get copies of your emails. Access your mail settings and make sure none of your info or preferences were changed without your knowledge. Things ...
Keep a valid mobile phone number or email address on your account in case you ever lose your password or run into a prompt to verify your account after signing in. We'll also include your recovery email address when sending a notification of changes made to your account. Add a mobile number or email address
When you get your Security Key back or get a new key, you can re-enable 2-Step Verification in your Account Security settings. Still need help? Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care.
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