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The outgoing service from a PBX to a central office exchange, corresponding to DID, is direct outward dialing (DOD) or direct dial central office (DDCO). This service is often combined with DID service and allows direct dialing of global telephone numbers by every extension covered by the service without the assistance of an operator.
In business telephony, a telephone extension may refer to a phone on an internal telephone line attached to a private branch exchange (PBX) or Centrex system. The PBX operates much as a community switchboard does for a geographic telephone numbering plan and allows multiple lines inside the office to connect without each phone requiring a ...
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Extension mobility is often by people who frequently travel between different company locations. They can use any fixed-line phone in the company as if it is their own telephone by logging in. Extension Mobility is also useful in situations where people don’t have a dedicated desk of their own. In a flex-office where people just enter and ...
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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