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ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
2.0 import and export, support for DMN 1.3, collaborative BPMN & DMN editing, REST & Java APIs, OpenAPI documentation, orchestration of RPA bots, reporting on processes executed by Camunda or by an external tool Camunda Platform BPMN model snippet: 2013-08-31 2024-11-01 [10] Apache License 2.0: Enterprise Architect: Sparx Systems: 2000 2024-09 ...
Example of a more complex EPC diagram (in German). An event-driven process chain (EPC) is a type of flow chart for business process modeling. EPC can be used to configure enterprise resource planning execution, and for business process improvement. It can be used to control an autonomous workflow instance in work sharing.
A workflow management system (WfMS or WFMS) provides an infrastructure for the set-up, performance, and monitoring of a defined sequence of tasks arranged as a workflow application. International standards
An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...