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See which did well and why. Broward County-based Spirit Airlines’ saw its woes continue as it notched one of the worst scores among North American carriers in a new study on customer satisfaction.
The 2024 report, released Wednesday, saw Delta ranking highest in customer satisfaction in both the first/business class segment and in the premium economy segment.
The finance website WalletHub ranked US airlines best to worst based on government data, with Delta coming first and Southwest ranking last.
Delta Air Lines and Southwest Airlines received top marks in J.D. Power’s North American airlines customer satisfaction survey for 2024.. The firm’s results, announced Wednesday, noted that ...
Among the 10 largest domestic airlines, consumers scored US Airways last for overall customer satisfaction in a May 2011 Consumer Reports survey. [79] [80] [81] In May 2011, Business Insider reported that American Customer Satisfaction Index (ACSI) ranked US Airways sixth in a list of "The 19 Most Hated Companies in America". [82]
British Airways has been ranked among the worst airlines in a UK passenger satisfaction survey. The airline’s customer score for long-haul flights was the joint third lowest out of 17 carriers ...