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  2. Memorandum of conversation - Wikipedia

    en.wikipedia.org/wiki/Memorandum_of_conversation

    Memoranda to file are used in investigations in the private sector. For example, the fraud unit of a large corporation may use memoranda to file, to report individual interviews and significant telephone conversations. Generally, "the memorandum will show the name of the author, date of preparation, the case name or number, and the specific ...

  3. Call detail record - Wikipedia

    en.wikipedia.org/wiki/Call_detail_record

    A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transactions (e.g., text message) that passes through that facility or device. The record contains various attributes of the call, such as time, duration ...

  4. Operator messaging - Wikipedia

    en.wikipedia.org/wiki/Operator_messaging

    Extensions that were busy or rang “no answer” would forward to the message center onto a device called a “call director”. The call director had a button for each extension in the company which would flash when that person's extension forwarded to the message center. A little label next to the button told the operator whose extension it was.

  5. Phone etiquette 101: When it’s rude to be on speaker — and ...

    www.aol.com/news/phone-etiquette-101-rude...

    Never continue a call while you’re at the cash register. Give the clerk your undivided attention. If taking a call is absolutely necessary or if it’s an emergency, it’s OK to ask to take the ...

  6. Thread (online communication) - Wikipedia

    en.wikipedia.org/wiki/Thread_(online_communication)

    These groups are called a conversation, topic thread, or simply a thread. A discussion forum, e-mail client or news client is said to have a "conversation view", "threaded topics" or a "threaded mode" if messages can be grouped in this manner. [1] An email thread is also sometimes called an email chain. Threads can be displayed in a variety of ...

  7. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  8. Manage conversations in AOL Mail

    help.aol.com/articles/manage-conversations-in...

    Click on the conversation where the email is located. Click the More Icon | click Delete Message. Delete a full conversation. Locate the thread you want to delete. Click in the box to the left of the message. Click Delete at the top of your Inbox.

  9. Rules of Civility and Decent Behaviour In Company and ...

    en.wikipedia.org/wiki/Rules_of_Civility_and...

    Rules of Civility & Decent Behaviour In Company and Conversation [1] is the name of a list best known as a school writing exercise of George Washington, who became the first president of the United States of America.

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