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The Philippines’ BPO sector is expected to have generated around $38 billion in revenue last year, according to the IT and Business Process Association of the Philippines (IBPAP), a trade group ...
A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
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A call center company posted job openings on its Multiply community site and was able to attract recruits. [10] The power of social networking was tested in the country's 2007 general elections when senatorial candidate Francis Escudero created his own Friendster profile to bolster support from Filipino users. [ 11 ]
It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...