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2. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.

3. 3CX - Wikipedia

   en.wikipedia.org/wiki/3CX

   3CX, Inc., is a software development company and developer of the 3CX Phone System. The 3CX Phone System is a software private branch exchange based on the SIP (Session Initiation Protocol) standard to allow calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.

4. Cloud communications - Wikipedia

   en.wikipedia.org/wiki/Cloud_communications

   Cloud services is a broad term, referring primarily to data-center-hosted services that are run and accessed over an Internet infrastructure. Until recently, these services have been data-centric, but with the evolution of VoIP (voice over Internet protocol), voice has become part of the cloud phenomenon. [ 1 ]

5. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   Fuze's main product combines business voice, videoconferencing, text, instant messaging, content sharing, and collaboration apps under a single cloud service to deliver both traditional phone systems and mobile devices a seamless transition between communication methods.

6. Interactive Intelligence - Wikipedia

   en.wikipedia.org/wiki/Interactive_Intelligence

   The company was recognized on Software Magazine's Top 500 Software and Services Companies" list for 12 consecutive years. [26] In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies. [27] The acquisition of the company by Genesys in 2016 was noted as the largest tech-company acquisition in Indiana since 2013. [28]

7. CallMiner - Wikipedia

   en.wikipedia.org/wiki/CallMiner

   CallMiner was founded in 2002 by Jeff Gallino, Cliff LaCoursiere and Kim Brown. [8] The company develops technology for Customer service and call centers with a focus on improving contact center performance and gathering key business intelligence through analysis of contacts across companies’ communication channels.

8. 3 Incredible Dividend Growth Stocks to Buy Right Now - AOL

   www.aol.com/finance/3-incredible-dividend-growth...

   The company's business model is unique: Rather than maximizing product margin, Costco makes most of its predictable profit from annual membership fees while selling high-quality bulk items at ...

9. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   For small businesses, a CRM system may consist of a contact management system that integrates emails, documents, jobs, faxes, and scheduling for individual accounts. CRM systems available for specific markets (legal, finance) frequently focus on event management and relationship tracking as opposed to financial return on investment (ROI).