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Microsoft provided the NSA with access to users' data on its cloud storage service OneDrive (formerly SkyDrive). After Microsoft bought Skype, the NSA tripled the number of Skype video calls being collected through PRISM. [128] In a statement, Microsoft said that they "provide customer data only in response to legal processes." [128]
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Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
It started as a complaint from Novell over Microsoft's licensing practices in 1993, and eventually resulted in the EU ordering Microsoft to divulge certain information about its server products and release a version of Microsoft Windows without Windows Media Player.
MPs can receive users' complaints by placing report spam buttons on their webmail pages, or in their email client, or via help desks. The message sender's organization, often an email service provider, has to come to an agreement with each MP from which they want to collect users' complaints. [1] Feedback loops are one of the ways for reporting ...
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