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Workplace aggression is a specific type of aggression which occurs in the workplace. [ 1 ] [ 2 ] Workplace aggression is any type of hostile behavior that occurs in the workplace. [ 3 ] [ 1 ] [ 4 ] It can range from verbal insults and threats to physical violence, and it can occur between coworkers, supervisors, and subordinates.
The workplace in general can be a stressful environment, so a negative way of coping with stress or an inability to do so can be particularly damning. Workplace bullies may have high social intelligence and low emotional intelligence. [12] In this context, bullies tend to rank high on the social ladder and are adept at influencing others.
One emotion women and men are expected to express very differently in the workplace is anger. International Women's Day: How to handle anger in workplace [Video] Skip to main content
For example, mobbing is a commonly used term in France and Germany, where it refers to a "mob" of bullies, rather than a single bully; [23] this phenomenon is not often seen in other countries. [citation needed] In the United States, aggression and emotional abuse are frequently used terms, whereas harassment is the term preferred in Finland ...
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
There tends to be a higher level of stress with people who work with or interact with a narcissist. While there are a variety of reasons for this to be the case, an important one is the relationship between narcissism and aggression. Aggression is believed to moderate the relationship between narcissism and counterproductive work behaviors. [10]
Although workplace deviance does occur, the behavior is not universal. There are two preventive measures that business owners can use to protect themselves. [ 9 ] The first is strengthening the employee's commitment by reacting strongly to abusive supervision so that the employee knows that the behavior is not accepted.
Reactive strategies – Aim to minimize impact of overtly aggressive behavior by using established protocols. E.g., enforced isolation after the start of a violent outburst. Ecological interventions – Attempt to reduce aggression level by changing an aspect of the environment for a more calming effect. E.g., reducing ambient noise to lower ...