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On the Better Business Bureau's website, a non-profit focused on advancing marketplace trust, [114] State Farm has a customer review rating of 1.17/5, the average out of over 1,000 customer reviews. [ 115 ]
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Michael L. Tipsord (born June 20, 1959) is the chairman of the board of State Farm Insurance in Bloomington, Illinois. Tipsord replaced Edward B. Rust Jr. as chairman on September 1, 2015. [ 1 ] State Farm is the 42nd largest company in the United States on the Fortune 500 [ 2 ] and the country’s largest auto and home insurer .
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In 2005, 2006, and 2007 Farmers Insurance Group won the J.D. Power award for Call Center Customer Service Excellence. [45] In 2008 Bristol West had a complaint ratio of 3.42 while the national median was 1.0 according to the NAIC. [46] [failed verification]
Yet, “State Farm has uniformly rejected” repair estimates that exceed $55/hour. “They pay the same whether it is a Pinto or a Porsche — they pay the same hourly rate,” Stabinski told WPLG.