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By the 1990s, the prefixes 0321, 0500 and 0800 were all in use and allocated to Vodafone, Mercury Communications and BT respectively. Typically, the relevant prefix was followed by a six-digit number, giving a total number length of ten digits including the initial '0'.
Until the mid-1980s freephone numbers could be accessed only by ringing the operator on 100 and asking to be connected, e.g. Freephone 8963 for BT customer service. From 1985, the 0800 code came into use for freephone services. [19] These numbers usually had 10 digits, but a few exceptions had only 8 digits, e.g. 0800 1111 for ChildLine.
In the United Kingdom, BT introduced "Linkline" on 12 November 1985. No more need to manually ring the operator, two new prefixes 0800 (an automated toll-free service which became "Freefone") and 0345 (a shared-cost service marketed as "Lo-Call" because initially its rates resembled those of local calls) could be reached by direct dial. [8]
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In 1997 and 1998, mobile, non-geographic and premium rate numbers started to be issued with ten digits and using only specific new prefixes: 070 for personal numbers, 076 for pagers, 077xx, 078xx and 079xx for mobiles, 0800 and 0808 for freephone, 0845 and 0870 for non-geographic revenue-share numbers and 090x for premium rate numbers.
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0800 was Tongue (TO0) – numbers were transferred to 0847 (ELNS) [notes 14] 0800 later used for BT Freefone numbers - usage of BT 9-digit 0800 numbers continued after the Big Number Change; all new 0800 allocations have 10 digits and multiple operators now issue 0800 numbers. 01801 — unused
From 1 July 2015, the charge for calls to 084, 087, 09 and 118 numbers has been simplified. It is split into two parts: An access charge, payable to the telephone service provider – e.g. BT, EE, Sky – plus a service charge paid to the company offering the service.