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  2. Sample Resume for a College Internship

    www.aol.com/news/2011-03-22-sample-resume-for-a...

    A great internship during college can be an excellent springboard for future internships and can help graduating seniors land their first entry level job. AOL Jobs talked to Dr. Cheryl Minnick ...

  3. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same organization or another. [2]

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  5. Video resume - Wikipedia

    en.wikipedia.org/wiki/Video_resume

    A video resume allows employers to observe non-verbal cues such as body language, facial expressions, and tone of voice. These elements can provide additional insights into a candidate's demeanour, confidence level, and overall personality, which may not be readily apparent from a traditional resume.

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]

  7. Customer value proposition - Wikipedia

    en.wikipedia.org/wiki/Customer_value_proposition

    Customer Value Management was started by Ray Kordupleski in the 1980s and discussed in his book, Mastering Customer Value Management. A customer value proposition is a business or marketing statement that describes why a customer should buy a product or use a service. It is specifically targeted towards potential customers rather than other ...