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Other possible types of questions that may be asked alongside structured interview questions or in a separate interview include background questions, job knowledge questions, and puzzle-type questions. A brief explanation of each follows. Background questions include a focus on work experience, education, and other qualifications. [68]
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way. [ 1 ] [ 2 ] Teamwork is seen within the framework of a team , which is a group of interdependent individuals who work together towards a common goal .
Stages involved on a typical Assessment Day. An assessment day is usually used in the context of recruitment.On this day, a group of applicants who have applied for a particular role are invited to an assessment centre, where a combination of selection techniques are used by the employers to measure the suitability of an individual for the job role.
[citation needed] In a sales job, a favorable outcome is a certain level of revenue generated through the sale of something (merchandise, or some service such as insurance). Revenue can be generated or not, depending on the behavior of employees. When the employee performs this sales job well, he is able to move more merchandise.
A team at work. A team is a group of individuals (human or non-human) working together to achieve their goal.. As defined by Professor Leigh Thompson of the Kellogg School of Management, "[a] team is a group of people who are interdependent with respect to information, resources, knowledge and skills and who seek to combine their efforts to achieve a common goal".