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A company statement said: “Aer Lingus sincerely apologises to customers for the severe disruption caused today by the unavailability of key systems for check-in, boarding and our website.
Ryanair charges passengers a fee which can amount to 60 Euros for not using online check-in, except in certain limited circumstances. Furthermore, by the start of 2010, all passengers were required to check in online, therefore abolishing the use of check-in desks. [5] Despite this, passengers are still charged to print their boarding cards out.
Aer Lingus's head office An Airbus A320 in the retro livery at Toulouse–Blagnac Airport in 2011 before delivery to the airline. Self-check-in machines of Aer Lingus at Dublin Airport. Interior of an Aer Lingus Airbus A321LR. The Aer Lingus head office is located on the grounds of Dublin Airport in Fingal, County Dublin. [5]
Upon completing an online reservation, the passenger can tick a box offering a mobile boarding pass. Most carriers offer two ways to get it: have one sent to mobile device (via e-mail or text message) when checking in online, or use an airline app to check in, and the boarding pass will appear within the application.
Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution systems (GDSs) to book and sell tickets for multiple airlines. Most airlines have outsourced their CRSs to GDS companies, [ 1 ] which also enable consumer access through Internet gateways.
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The operation ceased in July 2008, the contract having been lost to Aer Arann. The airline also bought routes from Citiexpress in March 2004. [7] Until October 2008, Loganair was a British Airways franchisee, operating flights sold through BA using BA flight codes.