Search results
Results From The WOW.Com Content Network
Implicit service: Sense of well-being, privacy and security, atmosphere, attitude of service providers. Once the service package is specified, operations is ready to make decisions concerning the process, quality, capacity, inventory, supply chain and information systems. These are the six decision responsibilities of service operations.
A service interface in SOP is an in-memory object that describes a well-defined software task with well-defined input and output data structures. Service interfaces can be grouped into packages. An SOP service interface can be externalized as a WSDL operation and a single service or a package of services can be described using WSDL. Furthermore ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Service science, management, and engineering (SSME) is a term introduced by IBM to describe an interdisciplinary approach to the study and innovation of service systems. More precisely, SSME has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with ...
In particular, Ethernet operations, administration and maintenance (EOAM) is the protocol for installing, monitoring and troubleshooting Ethernet metropolitan area network (MANs) and Ethernet WANs. The OAM features covered by this protocol are discovery, link monitoring, remote fault detection and remote loopback .
This linkage should show the thread from the top to the bottom of the organization, so each person can easily connect the overall business direction with the re-engineering effort. This alignment must be demonstrated from the perspective of financial performance, customer service, associate value, and the vision for the organization. [18]
Service-oriented Software Engineering (SOSE), also referred to as service engineering, [1] is a software engineering methodology focused on the development of software systems by composition of reusable services (service-orientation) often provided by other service providers.
Service-orientation is a design paradigm for computer software in the form of services. The principles of service-oriented design stress the separation of concerns in the software. Applying service-orientation results in units of software partitioned into discrete, autonomous, and network-accessible units, each designed to solve an individual ...