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Despite a record number of passengers taking to the air, the flight cancellation rate was a low 0.8 percent, according to the Department of Transportation. This is in sharp contrast to 2022, which ...
More consumers complained to the Department of Transportation about refunds than about lost luggage, delays or overbooking.
Airlines in the United States are now required to give passengers cash refunds if their flight is significantly delayed or canceled, even if that person does not explicitly ask for a refund.
A flight delay occurs when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A flight cancellation occurs when the airline does not operate the flight at all for a certain reason.
Under federal law, consumers are entitled to a refund if the airline cancels a flight, regardless of the reason, and the consumer chooses not to travel. ... and the consumer chooses not to travel.
To have one intercontinental flight cancelled 80 minutes before departure is unfortunate. To have two in a row grounded at such short notice looks like carelessness with my choice of carrier.
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