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U.S. News spoke with travel industry experts to find out what some of these common oversights are and how travelers can easily avoid these blunders the next time they make a hotel reservation. 1 ...
Throughout the process, if the customer wants to talk to an agent, they simply opt out of the support, provide a phone number, and almost instantly the phone rings (amazing fast most of the time ...
These are the five things people should not do when it comes to staying at a hotel, according to Chintan Dadhich, general manager of the Conrad New York Downtown hotel. I'm a hotel manager. Here ...
Hotel television systems (sometimes also referred to as hotel TV) are the in-suite television content presented in hotel rooms, other hotel environments and in the hospitality industry for in-room entertainment, as well as hospitals, assisted living, senior care and nursing homes. These services may be free for the guest or paid, depending on ...
Hospitality law is a legal and social practice related to the treatment of a person's guests or those who patronize a place of business. Related to the concept of legal liability, hospitality laws are intended to protect both hosts and guests against injury, whether accidental or intentional.
Most major hotel loyalty programs are associated with one or more branded credit cards. By spending on the hotel-affiliated credit card, the customer earns loyalty points and other benefits in the hotel program. These points are used for free hotel nights. Some credit cards also offer an automatic upgrade to a higher level of the hotel reward ...
A study on the customer experience in budget hotels revealed interesting results. Customer satisfaction was largely influenced by tangible and sensory dimensions. This included cleanliness, shower comfort, and room temperature, just to name a few. As budget hotels are cheap, customers expected the basic elements to be satisfactory and the ...
With a legacy of more than 100 years, the Better Business Bureau (BBB) is the go-to watchdog for evaluating businesses and charities. The nonprofit organization maintains a massive database of ...