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NatWest is considered one of the Big Four clearing banks in the UK, [7] [8] and it has a large network of over 526 branches [9] and 3,400 cash machines across Great Britain and offers 24-hour Actionline telephone and online banking services. Today, it has more than 7.5 million personal customers and 850,000 small business accounts.
Over-the-phone customer service is available 24/7 except for Thanksgiving Day and Christmas Day. ... TD Bank both provides 24/7 phone support and offers longer branch hours than many other banks ...
On Monday 25 June, over 1,000 branches opened for extended hours, [9] and the number of phone staff was doubled to deal with customer queries. [ 12 ] On 26 June, RBS admitted that some transactions were still affected by the problem. [ 13 ]
From January 2003, the company relaunched as 'The One account' when The Royal Bank of Scotland took a majority shareholding, becoming an RBS mortgage brand along with NatWest and First Active. The One account is operated directly by phone, internet and post, with the customer service originally being provided on a 24/365 basis, but has since ...
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