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  2. Business process mapping - Wikipedia

    en.wikipedia.org/wiki/Business_process_mapping

    The example is Proposed Patient Appointment Procedure. It starts with "preparation of appointment book" followed by a decision whether the appointment is shore or fleet. If the appointment is fleet, inform patient they can call 1500 to make own appointments for next few days, if the appointment is shore, confirm 24 hours prior to appointment.

  3. Allan H. Mogensen - Wikipedia

    en.wikipedia.org/wiki/Allan_H._Mogensen

    Allan Herbert Mogensen, known as Mogy, (May 12, 1901 – March 1989) was an American industrial engineer, and industry consultant, and an authority in the field of work simplification [1] and office management. [2] He is noted for popularizing flowcharts in the 1930s, and is remembered as "father of work simplification" [3] [4]

  4. Benjamin S. Graham - Wikipedia

    en.wikipedia.org/wiki/Benjamin_S._Graham

    Benjamin S. Graham Sr. (1900–1960) was an American organizational theorist and consultant known as a pioneer in the development and application of scientific management and industrial engineering techniques to the office and factory clerical work. He is recognized as the founder of paperwork simplification.

  5. Flow process chart - Wikipedia

    en.wikipedia.org/wiki/Flow_process_chart

    The first structured method for documenting process flow, e.g., in flow shop scheduling, the flow process chart, was introduced by Frank and Lillian Gilbreth to members of ASME in 1921 as the presentation "Process Charts, First Steps in Finding the One Best Way to Do Work". [2]

  6. Job characteristic theory - Wikipedia

    en.wikipedia.org/wiki/Job_characteristic_theory

    Job characteristics theory is a theory of work design.It provides “a set of implementing principles for enriching jobs in organizational settings”. [1] The original version of job characteristics theory proposed a model of five “core” job characteristics (i.e. skill variety, task identity, task significance, autonomy, and feedback) that affect five work-related outcomes (i.e ...

  7. Office management - Wikipedia

    en.wikipedia.org/wiki/Office_management

    Teamwork and focus are aided by efficient office management, which boosts productivity and fosters a positive work environment. Office management is the technique of planning, organizing, coordinating and controlling office activities with a view to achieve business objectives and is concerned with efficient and effective performance of the ...

  8. Time and motion study - Wikipedia

    en.wikipedia.org/wiki/Time_and_motion_study

    A time and motion study (or time-motion study) is a business efficiency technique combining the Time Study work of Frederick Winslow Taylor with the Motion Study work of Frank and Lillian Gilbreth (the same couple as is best known through the biographical 1950 film and book Cheaper by the Dozen). It is a major part of scientific management ...

  9. Lillian Moller Gilbreth - Wikipedia

    en.wikipedia.org/wiki/Lillian_Moller_Gilbreth

    Lillian Evelyn Gilbreth (née Moller; May 24, 1878 – January 2, 1972) was an American psychologist, industrial engineer, consultant, and educator who was an early pioneer in applying psychology to time-and-motion studies.