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A Department of Transportation investigation of complaints made between 2019 and 2023 found American Airlines unsafely assisted passengers, sometimes resulting in injuries, and didn’t help ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
If you lodged a complaint to an airline about its performance this year, you are far from alone. U.S. airlines saw a massive increase in passenger complaints the first half of 2022 Skip to main ...
According to the NAACP, while they did receive complaints on other airlines, most of their complaints in the year before their advisory were on American Airlines. [207] In July 2018, the NAACP lifted their travel advisory saying that American has made improvements to mitigate discrimination and unsafe treatment of African Americans.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
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American Airlines has said anyone who believes their loved ones were on board Flight 5342 can call toll-free at 1-800-679-8215 for information. "Those calling from outside the U.S. can visit news ...