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A protocol implementation conformance statement (PICS) is a structured document which asserts which specific requirements are met by a given implementation of a protocol standard. [1] It is often completed as a record of formal protocol conformance test results, and some automated testing systems machine-author a PICS as output. [ 2 ]
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The European Commission issued a Commission Implementing Regulation on 5 January 2016 "establishing the standard form for the European Single Procurement Document". [3] Annex 1 of the regulation provides instructions on the use of the ESPD, for example when it can be used, exclusions due to misrepresentation, and what information will be needed.
Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging. An email system for the entire organization.
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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.