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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
In addition to its software, the company provided add-on professional services, support, and education for its product line. [4] The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com. Genesys developed a customer experience platform portfolio from Interactive Intelligence technology.
In March 2013, Genesys, a California-based customer experience and call center technology company, acquired Angel as a subsidiary. Genesys integrated Angel's cloud-based self-service contact center and re-branded the service as Genesys Cloud. [10]
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It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen , Denmark , in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.
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